Remote Assistance Operational States

Remote Assistance has three operational states:

1. Waiting For Connect
Until an Remote Assistance connection has been established and both computers have entered the Screen Sharing state, the Helper cannot view or take control the screen of the User’s computer. The application should not be closed until the other party responds and establishes the connection after the Remote Assistance application has been started and is running in the Waiting For Connect state. For example, the RA application opens on the User’s computer and waits for the Helper to accept the invitation if the User uses the Solicit RA Using E-mail method and sends an invitation file to a Helper.

This state occurs when either-

• The Helper has offered Remote Assistance to the User, but the User has not yet agreed to allow the Helper to connect to his computer.

• The User has sent the Helper an invitation but the Helper has not yet responded by opening the invitation, or the Helper has opened the invitation and the User has not yet agreed to allow the Helper to connect to his computer.

2. Screen Sharing
This state occurs when the User has agreed to allow the Helper to connect to his computer—either after the Helper has offered Remote Assistance to the User or the User has sent the Helper an invitation. In the Screen Sharing state, Helper can only view the screen of the user but windows 7 helper can not control the User’s computer screen.

A warning message appears on the User’s computer saying that the Helper wants to
connect to his computer appears when the User is prompted for consent to allow the Helper to connect to his computer.

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